FAQ.

When Does Membership or Package Start?

Your membership/package starts on the day of your first class, not on the purchase day!

What is your cancellation and refund policy?

You can cancel or reschedule your class up to 12 hours before the scheduled start time without penalty. Late cancellations made within 12 hours of class, as well as no-shows, will result in the session being deducted from your package.

All package purchases are generally final and non-refundable. Exceptions may be considered in certain medical circumstances and may require supporting documentation from a licensed healthcare provider.

Advance Booking Access?

  • Gold Membership
    Reservations open 4 weeks in advance

  • Silver Membership

    Reservations open 3 weeks in advance

  • Other Memberships

    Reservations open 2 weeks in advance

  • Regular Package Holders

    Reservations open 10 days in advance

Is Pilates suitable for complete beginners?

Absolutely!

We recommend starting with our Level 0 - 1.5 classes, which are designed specifically for beginners and those returning to exercise.

Where can I view the class schedule and book a class?

You can download the 3StepPilates App to view our class schedule, including different class levels, class times, and instructors.

You can book your classes directly through the 3StepPilates App or on our website.

We recommend downloading the app for the easiest way to view the latest schedule and manage your bookings.

What languages do your instructors speak?

We have instructors who speak Chinese, English, and Korean.

If you prefer to take a class with an instructor who speaks a specific language, please feel free to contact us and we’ll be happy to help you find the right instructor.